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Repeated American Express Banking Requests for Verification

Shannon M M

Quicken continuously asks for verification for the American Express bank account. I've attempted getting the code via SMS, email, and phone. Once in a while I'll actually get a code, usually via email, but it soon askes for another one. I usually don't even get the code via SMS or voice. I've repeated this effort up to 8 times using each method! I ended up just choosing to skip it and have removed it from OSU entirely. Not a very good solution.

Some have suggested using "American Express- Banking" which is what I have. I've also done all the usual steps (removed/restarted online setup), run validate and super validate, shut down/startup, etc.)

The issue has been ongoing since around the update before the last one.

Windows 11, Quicken Ver R54.16 Build 27.1.54.16

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Comments

[Deleted User]

@Shannon M M please see the attached thread. The solution I proposed may work for you as well.

https://community.quicken.com/discussion/comment/20419098#Comment_20419098

The key is to remember your "old" password and sign-on for "American Express Bank FSB".

[Deleted User]

I just noticed that the imbedded screen prints do not work in the post I attached. Here they are -

Shannon M M

Thanks for chiming in!

I did have my old login info. Unfortunately, it is not accepting with the American Express Bank FSB selection.

Shannon M M

But them low and behold, on the next OSU, it seems to be working again. Fingers crossed it stays that way. Now for the CC-800 on Discover Card….. sigh.

[Deleted User]

@Shannon M M - I am very sorry it didn't work for you. Do you have an Amex High Yield Savings Account? Or Checking?

As for the SMS, what I have found is that there is sometimes a longer than expected delay in getting the code. And what happens is that the codes "cross" when you make multiple requests. What I have done is remove the account from OSU and then do an update separately for the account via "Update Now". That way I can wait for the code without disrupting the OSU process for the rest of the accounts.

[Deleted User]

@Shannon M M - Our posts must have crossed but glad it's working again.