Closed accounts suddenly have a balance??

Michael Cambria
Michael Cambria Member ✭✭✭

I have just noticed several accounts that haven't been used in at least a year, most many, many years now suddenly have a balance. How?

For example, one (checking) account was closed over a year ago. The balance transferred to a new account. The last entry in the former is the transfer to the new account. The balance was $0.00… until today. Now it's $5777.62. How?

Possibly related?? My AMEX account is paid in full each month. I don't use it much these days. Each payment I make each month pays in full. The balance used to show $0.00. AMEX thinks I have a balance of $0.00. Yet now I have a balance of $233.25. I can't find any transaction for this amount. The last time AMEX balance was zero is over a decade ago… yet I know for a fact that every month the balance is paid in full.

Where are these numbers coming from?

Comments

  • NotACPA
    NotACPA SuperUser ✭✭✭✭✭

    Have you taken a look into the account to see what's there?

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • RalphC
    RalphC Member ✭✭✭✭

    It sounds like you deleted some accounts and now you have missing transactions. I'd restore a backup data file from when everything balanced. Never delete an account as you get your data file up to date.

  • Michael Cambria
    Michael Cambria Member ✭✭✭

    I did "account validation" (forget if that's the right term). If found nothing, complained about a few "future" transactions… which I always do and have been since DOS 5.0 was new. Keeps me from spending money I need.

    Exited and restarted Quicken. No luck. Gave up and started adding transactions to different accounts.

    My eye caught the accounts (left side of the screen) having their values changing… finally moving to $0.00. I wish I had my phone ready I would have filmed it. Things "look" right now. No idea what happened.

  • NotACPA
    NotACPA SuperUser ✭✭✭✭✭

    Most likely? You deleted one side of a transfer … and the side in the closed acct got deleted also. That's how transfers work.

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • QuickUserPSP
    QuickUserPSP Member, Windows Beta Beta

    @Michael Cambria - what you describe may indicate data file corruption. The validate most likely fixed your balances. But for now, I would see if anything else out of the ordinary happens. Especially when you do an update via One Step Update, or "Update Now".

  • Michael Cambria
    Michael Cambria Member ✭✭✭

    Agreed. Suspected data corruption is why I did the validate.

    I will be keeping an eye on it. I verified all active accounts, checking, 401(k), credit card etc against the website for each and things match.

    Thanks

This discussion has been closed.