Crashes when setting up new account

suz6557

Been trying for MONTHS to set up my FirstBank of Colorado account. It was working fine in November and suddenly in Dec starting giving error messages. I send the crash reports to Quicken and nothing ever changes. I give it my login credentials, quicken says my bank requires me to change my password (they say they do not), I plug in a new password, it logs in to FirstBank, shows my accounts, I tell it to add the accounts, it asks for the new password AGAIN and it crashes.

I have tried changing the name of the cloud file name (as others have suggested) and have turned off the cloud syncing as others have suggested. Nothing works.

I've been a quicken user for over 20 years. Never have I been so frustrated with them.

UKR

If you haven't done so already, I'd say it's time to call Quicken Support on the phone during posted hours of operation and request help. Let them do a screen share session with you to review the situation on your computer, to determine the nature of the problem and to figure out how to fix it.

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See https://community.quicken.com/discussion/7870684/faq-talk-to-support-does-not-respond#latest
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