Issues with PNC Bank web connect

kboman
kboman Quicken Windows Subscription Member
edited April 12 in Errors and Troubleshooting (Windows)

I was able to link my PNC checking account with Quicken, but haven't been able to update it with new information since mid-February. I'm not getting any error message - when I click on Update now, it takes me to the bank login website. I log in and nothing happens. Not sure what to do.

Comments

  • GeoffG
    GeoffG Quicken Windows Subscription SuperUser ✭✭✭✭✭
    edited February 26

    I suspect you do not have the correct connection method for PNC checking. It should be Direct Connect. You can verify this from the Accounts list in the Transaction Download column.

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  • Frank Gourley
    Frank Gourley Quicken Windows Subscription Member

    Can no longer use Direct Connect. PNC made me go to Express WEB Connect a while ago. Then, when updating transactions, got message to connect my accounts to Intuit.

    Since then cannot get my Checking to be recognized to try to download. When I look at my Accounts it says 'improve connection' for the checking only the other web connect account works fine.

    When I follow the prompts, to logon to PNC I get message 'sigh in to PNC Web Connect failed'. PNC said - try Quicken. Quicken said PNC has a problem and sent me to this 'community'.

    I have not seen any solution here.

    Anybody know what is going on?

  • GeoffG
    GeoffG Quicken Windows Subscription SuperUser ✭✭✭✭✭

    Unless your checking account is a business account, which you have not stated, there is no reason you should not be able to use DC. If you cannot get it to work, I would suggest contacting Q support at this link - https://www.quicken.com/support#windows

    Scoll down to the bottom to find the Call option.

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