Download and Sync accounts at Fidelity

Question

Case number 10708628.  I was able to get the bank accounts (USAA) to sync and got thru tax filing using Fidelity reports.  But still cannot get past the "updating financial institution information" on one step update.  I tried the cloud sync but that doesn't seem to do anything - tho it did think it sync'd.   I'm on R54.16, build 27.1.54.16  Hoped this issue would have been solved.

Is there a status?

NotACPA · Accepted Answer

We're other users and don't have access to  your case file.

You need to go back to support to get an update on your case.

john tatum · Accepted Answer

thanks, will go and give it a try.