I have been a Quicken User since 2008 for 16 years. I was using 2010 so I decided to what I considered to upgrade, so in 2023, I purchased the Quicken Classic Business & Personal software version R54.16.
I noticed that when setting up my bill reminders Quicken is setting them to recurring by default. This is a major concern if the bill is a one-time payment. Quicken is setting organizations up to unintentionally pay suppliers more than once. I almost made this mistake when I was setting up a 1-time payment for a supplier for $366.25. Quicken set it up to be monthly, which if I hadn't caught it, would have possibly caused my organization to think that the payment wasn't made and accidentally send duplicate payments.
I then had to check all my other bill reminders and noticed several other one-time payments were set up to be recurring by Quicken and I had to manually change to one time payment myself. These payment were significantly higher.
When I contacted Quicken on 3/5/24 via chat, I was told Quicken has designed bill reminders to be set to recurring by default and users have to manually change to only once.
Quicken is setting households and companies up for failure and also setting Quicken up for a major lawsuit if this isn't fixed.
As a user of Quicken for 16 years, when setting up bill reminders the default was once and a user then had to set up recurring.
How does Quicken know the frequency of a user's bills to set it up as monthly? This is a major issue and Quicken needs to take action on this urgently. The default needs to be once and the user can set up the recurrence as desired, not Quicken.
