R55.15 - OL-297 - Unable to connect transactions with Fidelity and Vanguard

Norma 2442
Norma 2442 Quicken Windows Subscription Member
edited April 23 in Download, Add/Update Accounts (Windows)

getting error OL-297-a for Vanguard and Fidelity since software update

Comments

  • NotACPA
    NotACPA Quicken Windows Subscription SuperUser ✭✭✭✭✭

    Have you seen this FAQ re: OL-297? https://www.quicken.com/support/error-when-using-online-services-ol-297

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • Norma 2442
    Norma 2442 Quicken Windows Subscription Member

    OK. Found another tread .. from a previous post .. Same issue

    used this procedure. It worked …

    In my case, it turned out that my Quicken had not prompted me to sign into my online account after I upgraded. So Quicken Support gave me the following steps to do which rectified the problem:

    1. Edit menu
    2. Preferences
    3. Quicken ID and Cloud Accounts
    4. Sign in as a different user
    5. Type "yes" and click in "Sign Out"
    6. Close and reopen Quicken.
    7. Sign back in.

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