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Citi Commercial Cards

jeffbengr

My company recently switched our Corporate card from AmEx to Citi Commercial Card. I am unable to connect this new Citi card to Quicken. I keep getting "Sorry we encountered an error (it's not your fault)." and this has been going on for at least 3 months.

Login website is home.cards.citidirect.com which does not show up as the site for "Citi Commercial Cards" when selected as the bank in Quicken.

Why can't I connect and download?

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Comments

Tom Young

This is the Citi Commercial Cards listing in the fidir.txt:

Citi Commercial Cards http://www.citigroup.com/transactionservices/home/ N/A https://home.cards.citidirect.com/CommercialCard/Cards.html ACTIVE CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT NOT_QBP NA

Using the second URL listed here did get me to the correct web login page but when I tried adding a new Quicken Account and selected "Citi Commercial Cards" as the Financial Institution I got the same results as you did, so I'm guessing the fidir.txt info is incorrect.

I think to get this fixed you probably need to get in touch with Official Quicken Support

https://www.quicken.com/support#windows

(scroll down)

as they need to pass information along to the aggregator (Intuit) to get the fidir.txt updated properly.