Check payment incorrect

System

This discussion was created from comments split from: Why is this happening and how do I fix it? Quicken creates self-transfers [edit].

Wildbill4587

I put a check in as a payment for an account and it was like it was a charge and it was added in place of being subtracted.

volvogirl

@Wildbill4587 was it in a credit card account? Sounds like you're running a credit balance. Is the balance in red or black? Look back through your transactions and maybe you'll spot one that was entered backward. Or a payment in the charge column or a charge in the payment column. Look around back where this first started happening.  Or maybe you are missing some charges? 

If the balance is in Black, it means you have a credit on the card.  Like if you overpaid the bill or got a refund for something you returned.   When you enter a charge it will reduce (decrease) the credit you have available on it.   And a payment will increase the balance.

Also make sure you have the right starting balance.  If it's zero you might need to add a beginning balance for when you started the account in Quicken. Quicken has been resetting the beginning balance. So you should enter the balance in the Memo line in case it gets dropped so you know what it was.