Crashing on update

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ksm
ksm Member ✭✭✭
in Errors and Troubleshooting (Windows)

File crashes (closes) when doing update. Quicken Classic Deluxe, Windows 10. R55.23 Computer restart didn't help. Still crashes. Not every time, but frequently. Used "Update Now" on Home Dashboard screen. When reopen, the "Last Updated" date and time on the Home Dashboard screen is the prior updated time, but on the Investing screen, the Quotes say they were updated at the time of the crash.

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  • Robert Reed
    Robert Reed Member ✭✭
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    Same problem here.

  • ksm
    ksm Member ✭✭✭
    edited April 25
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    And the Home Dashboard date and time of update does not update. I've updated two times since this date / time, including moments ago.

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  • UKR
    UKR SuperUser ✭✭✭✭✭
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    https://community.quicken.com/discussion/7949959/crashing-on-update

    If you haven't done so already, please do the following actions:

    1. Even if you are on the latest software level already, download and install the latest Manual Patch file from https://www.quicken.com/support/update-and-patch-20182019-release-quicken-windows-subscription-product to ensure your Quicken software is up to date and correctly installed.
    2. Reboot Windows.
    3. Start Quicken. Do not run One Step Update.
    4. Run BOTH Validate and Supervalidate to attempt to repair your Quicken data file.
    5. If nothing helps, try to restore your Quicken data file from an Automatic or Manual backup taken just prior to the problems first occurring. https://www.quicken.com/support/how-backup-or-restore-your-quicken-data

    Validate and Supervalidate instructions
    First save a backup file prior to performing these steps
    Validate: 
    • Click File
    • Select Validate and Repair File...
    • Select Validate File
    • If the data file contains investment accounts also select "Rebuild investing lots".
    • If you suspect that a damaged Quotes Price History causes your problems, also select "Correct investing price history" functions "Delete" or "Repair and Rebuild".
    • Click OK
    • Review the Data Log. Anything interesting in there, worthwhile posting here?
    • Close Quicken (leave it closed for about 30 secs)
    • Reopen Quicken and see if the issue persists.

    Super Validate:
    • Click File
    • Press and hold both CTRL and Shift keys while you click Validate and Repair File...
    • Select Supervalidate File
    • Click OK
    • Review the Data Log. Anything interesting in there, worthwhile posting here?
    • Close Quicken (leave it closed for about 30 secs)
    • Reopen Quicken and see if the issue persists.

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