CC-800 with Chevron-Texaco Synchrony Card downloads

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hmday
hmday Member ✭✭✭✭

I'm getting a bCC-800 error, I have deactivated and add the account. However, I am still receiving the error. Is it a problem with the server or something on my end?

Answers

  • QuickUserPSP
    QuickUserPSP Member, Windows Beta Beta
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    @hmday the only way I found to permanently fix these CC-800 errors is to deactivate all accounts using EWC or EWC+ (error or not) and then reactivating them.

    First do a Validate and Super Validate on your current data file (not required, but still a good idea):

    Validate:

    1. Go to File in Menu Bar
    2. Click Validate and Repair File...
    3. ChecK Validate File
    4. Click OK
    5. Close the Data Log

    Super Validate:

    1. Go to File in Menu Bar
    2. Hold CTRL + Shift and click Validate and Repair File...
    3. Check Super Validate File
    4. Click OK
    5. Close the Data Log

    Deactivate online services for all accounts using EWC or EWC+

    1. Make a backup of your data file.
    2. Deactivate all accounts using EWC or EWC+.
    3. Do not deactivate any accounts using DC or WC.
    4. Clear out the Financial Institution Name and Password in the General tab. You can leave them in. If you do, it will save you some steps in the reactivation process, but if you have had issues or errors with your sign on, then it is safest to clear these fields out.

    After the online services have been deactivated, then reactivate all accounts.

    1. Go the Account List, then "Activate" your accounts by clicking on "Add Account" at the bottom of the Account List window. You can also click on "Activate Downloads" in the "Transaction Download" column. The accounts will be activated by each financial institution, so you might not need go into each account.
    2. Go through the activation process, entering your user ID and password. When it comes to the "Add Account" screen where it lists all accounts, carefully link each account to the existing account on Quicken. It is critical that you double check every connection, even if the accounts are already linked. If any of your accounts use EWC+, there will be some additional authentication steps before you get to this screen on Quicken.
    3. After you have activated all your accounts, close and reopen Quicken, and then try an OSU again. If you get any errors, go to the account register and do an "Update Now", and then try an OSU again.

    Please note that you can also reactivate your accounts by going into the "Online Services" tab in Account Details, but some users have found that that that doesn't always work for accounts using EWC+ that requires authentication from the financial institution.

    Give these steps a try and see if it resolves your issues. Please let me know if you have any questions.

    (I know it seems like a lot of steps to take to fix this CC-800 error, but it is the only way I have found to permanently resolve multiple or reoccurring CC-800 errors.)

  • hmday
    hmday Member ✭✭✭✭
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    Thank you for your response. I will try those steps when I have the time and courage! I worry about screwing up all my investment accounts… For now, I'm accessing my Chevron account through "mysynchrony guitar center"

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