One Step Update Delays

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wilsonbh
wilsonbh Member ✭✭

Has anyone else experienced a long deal of that swirling circle as you wait on the "One Step Update" to engage once you hit the command to update? Mine takes about 2 min before I can do anything else with Quicken as I wait on this function. It's becoming very annoying.

Any feedback is appreciated.

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  • DaveFry
    DaveFry Member ✭✭
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    I get the swirling circle often and not just for the One Step Update. I spend more time waiting for Quicken to respond most days than I do actually using it. It has to 'recalculate investments', 'update prices', or most often - no message, just sits there for several minutes before the little circle shows up and then after a while it works again. Very frustrating

  • UKR
    UKR SuperUser ✭✭✭✭✭
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    Are you a Day Trader or frequent activity investor, tracking several thousand different securities?
    How many transactions are there in your most frequently used investment account register?

    Have you had crashes while running Quicken or have you ever killed Quicken with the Task Manager?
    If so please do the following actions:

    1. Even if you are on the latest software level already, download and install the latest Manual Patch file from https://www.quicken.com/support/update-and-patch-20182019-release-quicken-windows-subscription-product to ensure your Quicken software is up to date and correctly installed.
    2. Reboot Windows.
    3. Start Quicken. Do not run One Step Update.
    4. Run BOTH Validate and Supervalidate to attempt to repair your Quicken data file.
    5. If nothing helps, try to restore your Quicken data file from an Automatic or Manual backup taken just prior to the problems first occurring. https://www.quicken.com/support/how-backup-or-restore-your-quicken-data

    Validate and Supervalidate instructions
    First save a backup file prior to performing these steps
    Validate: 
    • Click File
    • Select Validate and Repair File...
    • Select Validate File
    If the data file contains investment accounts also select "Rebuild investing lots".
    • If you suspect that a damaged Quotes Price History causes your problems, also select "Correct investing price history" functions "Delete" or "Repair and Rebuild".

    • Click OK
    • Review the Data Log. Anything interesting in there, worthwhile posting here?
    • Close Quicken, leave it closed for about 30 secs
    • Reopen Quicken and see if the issue persists.

    Super Validate:
    • Click File
    • Press and hold both CTRL and Shift keys while you click Validate and Repair File...
    • Select Supervalidate File
    • Click OK
    • Review the Data Log. Anything interesting in there, worthwhile posting here?
    • Close Quicken, leave it closed for about 30 secs
    • Reopen Quicken and see if the issue persists.

  • UKR
    UKR SuperUser ✭✭✭✭✭
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    Two minutes for running One Step Update is about the new norm for my list of accounts. This has much improved over past times, where OSU would take 6 - 10 minutes on average and, very infrequently, time out after 30 minutes, having had communications issues with one of the banks.
    I'm running the latest release of Quicken, R 56.9, released at the end of April.

    What version of Quicken are you using?

  • wilsonbh
    wilsonbh Member ✭✭
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    I'm running R 56.9.

  • AlexisoftheShire
    AlexisoftheShire Member ✭✭✭
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    My one step update runs about 2 minutes on average. Sometimes it will update in 90 seconds, rarely does it go longer. I just go do something else, mostly read via a browser wall street journal, marketwatch, etc. For me the one step update has been highly reliable. I can't remember the last time I had an issue downloading transactions.

This discussion has been closed.