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Fifth Third Bank Error Message OL-301-A

DSK55

I recently opened a checking account and a money market account at Fifth Third Bank. I added them as connected accounts, but I have never been able to have Quicken connect to the bank when I do an online update. I receive the error message OL-301-A stating that the bank has rejected the request. I have tried updating both as part of an update of all my accounts, and also just for each of the two accounts at that bank. Please assist.

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Quicken Anja

Hello @DSK55,

Please, follow the instructions below in an attempt to resolve error OL-301.

In Quicken, select the Tools menu, then choose Online Center.
Click the Financial Institution dropdown arrow and select the financial institution.
Press Ctrl + Shift while selecting Contact Info.
Select one of the accounts associated with the bank from the dropdown list
Select Financial Institution Branding and Profile from the list and click Refresh.
Click OK and go online by clicking the Update/Send button.
Attempt your online session again.

You can also review this error-specific support article for more info about this error.

I hope this helps!

DSK55

Hello Quicken Anja:

I did try the solution you suggested, more than once, but I am still receiving the same error message. What should I do next, please?

Quicken Anja

Thank you for following up, though I am sorry to here that the instructions did not resolve the error for you.

Since the steps did not resolve the issue, then as stated within the article, you will need to contact your financial institution for further assistance:
"If there are no alerts in the Community, you will need to contact your financial institution for assistance. Quicken does not have access to the financial institution's servers to be able to correct the problem.

This may require you request to speak with an online services specialist that handles transaction download issues at the financial institution. If your financial institution states they can't assist, an escalation with them may be necessary."

We apologize for any inconvenience! Thank you.