Issues with connecting with Barclay

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Cannot connect with Barclay Credit Card Center. I keep getting the error CC-929. I have deactivated the program but it would not reactivate. Also, have logged out and tried to log back in. I have had this issue over a month. Thank-you.

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  • QuickUserPSP
    QuickUserPSP Member, Windows Beta Beta
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    @Dorothy S - did you get a CC-503 error before the CC-929? Usually the CC-503 error causes the CC-929 error. The CC-503 error means you are using the incorrect user ID and/or password to sign on. Then when you tried too many times and continue to get the CC-503 error, it becomes the CC-929 error. The CC-929 error means you have been locked out.

    Here is what it states in the Quicken Support Article -

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    To resolve this issue

    First, wait one hour. Then, sign out of Quicken and sign back in:

    1. Go to Edit > Preferences > Quicken ID & Cloud Accounts.  
    2. Click Sign in as a different user.
    3. Type "yes" to confirm and click Sign Out.
    4. After you sign out, sign back in with the same Quicken ID.
    5. Attempt to add your account again. 

    If the issue persists

    If the steps above do not resolve the issue, please contact Quicken Support

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    If and when you need to contact support, don't be surprised if they say they can't help you. They don't seem to have a resolution for the issue except to "wait it out". The CC-929 error sometimes resolves itself if you let it sit and don't attempt to log in for a period of time.

  • QuickUserPSP
    QuickUserPSP Member, Windows Beta Beta
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    @Dorothy S - I forgot to mention that even when the CC-929 error goes away, you will probably still get the CC-503 error. If you cannot resolve the CC-503 error, and you are positive that you are using the correct username and password, then it would be time to contact Quicken Support.

This discussion has been closed.