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Verizon Residential

Robert Lynch

I have an active account with Fios (use the Verizon Residential for e-bill), but when I log in via e-bill it says the account is closed.

I can log into the web and app with no issues and my home internet is up and running fine.

Is there known issues here? What would be troubleshoot/resolution suggestions?

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jsampson514

Same issue for me too. Tried deleting and adding but no success.

Sid C

Same here, also tried unlink and relink to no avail.

mark.granoff

Ditto. I wonder: Have others also recently succumbed to Verizon's combined login for both residential FiOS and Verizon Wireless? I recently made this change, which also required that credentials got changed up as well. I am definitely using the correct credentials (they work on the websites), and Quicken is reporting that my FiOS account appears closed as well.

Robert Lynch

My logins have been combined for a very long time now. I do not think it would be the combined login.

Robert Lynch

@Quicken Anja any help/suggestions here?

Sid C

I tried unlinking the account that was linked with a userid and then re-linking with Verizon cell number instead. It connected successfully, but unfortunately, still got the closed account error.

Sid C

All, Contacted Quicken support via chat. Here is their response:

Thank you for the waiting, in this case for what i'm seeing on my system everything seems to be alright, in this case you would have to get in contact with verizon since to be honest we don't have troubleshooting here.

Since i'm seeing this is a recurrent issue with multiple customer also i'm going to send a report about this error to our development team.

Hopefully the dev team can help. I can't imagine getting any real help from Verizon on this.

mark.granoff

I did a little experiment. I unlinked my Verizon Residential reminder from the Verizon Residential biller. I removed the biller. I went to my reminders and edited the Verizon Residential reminder (all instances) to link it to the Verizon Residential biller. I entered my credentials. Quicken successfully authenticated, and retrieved some bill information, but not the current bill information. The amount it shows ($218.96) is an amount that has been paid in the past, but not since October of last year. The July due date is likely because I had already manually entered for June the correct amount due ($220.54). What is puzzling and suggests a Quicken logic error, at least, is what you see in the screenshot after all this "success": An error claiming the account is closed along with the yellow triangle and what it thinks is the next due date and due amount! I think there is definitely something amiss with Quicken here, at best poor or incorrect error handling with respect to what it is receiving from Verizon's interfaces for this stuff. Maybe @Quicken Alyssa @Quicken Anja @Quicken Bree can help get this info to the right people…..? Please? :-) (Yes, yes, file a support request….)

Robert Lynch

I just tried Verizon Residential again, and this time it worked!

mark.granoff

I can report the same positive improvement. I saw the bill appear this week. Color me pleasantly surprised.