cc502 Error ESSA Bank when attempting to Re-Activate Checking & savings accounts

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Express Web Connect would not update accounts and received CC502 error message for 2 days.

I de-activated all accounts and tried to re-activate them, and get same error message.

Windows 10 Home

Quicken Classic R56.9, Build 27.1.56.9

Comments

  • Quicken Anja
    Quicken Anja Moderator mod
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    Hello @DGG47,

    Please, review and follow the error-specific steps found in this support article.

    If the steps are unsuccessful, then after 24 hours or more, as stated at the bottom of the article, you will need to contact Quicken Support via phone or chat. Our support agents will need to collect and review your log files to find the internal error and file for an escalation if they see fit.

    We apologize for any inconvenience! Thank you.

    -Quicken Anja
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  • DGG47
    DGG47 Member ✭✭
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    Thank you, after 2 attempts was able I was able to get the accounts up and running. How do you get EWC+ because EWC has been totally unreliable?

  • Quicken Anja
    Quicken Anja Moderator mod
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    Thanks for the update! Glad to hear you got it running now.

    As for your question; EWC+ can only be setup if the financial institution offers it. Unfortunately, this financial institution does not currently offer EWC+ as a connection method. I recommend reaching out to the financial institution directly as they may be able to tell you if they plan to do so in the future.

    Thank you! - AH

    -Quicken Anja
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  • DGG47
    DGG47 Member ✭✭
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    Thanks for the response regarding EWC+, I will contact them and inquire.

  • Quicken Anja
    Quicken Anja Moderator mod
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    You’re welcome!

    -Quicken Anja
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