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I keep getting "Connectivity Problems" with only 1 of my banks

joezano1

For over a week now, just one of my banks, I get a "Connectivity Problems" error. When I go to fix I click "No" to the question "Have you changed your password recently?" Then I always get the message "Please wait for 24 hours and try again". Yet I can log on to the account directly

Any suggestions?

Thanks!

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Bob_L

Posting the name of your bank and type of connection may generate more help here. The connection type is shown on the account list as well as on the online services tab of the edit account dialog.

joezano1

The bank is "Chemung Canal Trust Company"

Connection Method is listed as "Express Web Connect"

Thanks!

Bob_L

I would give it another day or so. Then try resetting the connection via the edit account dialog, online services tab. If no joy there then try contacting support.

NotACPA

There are multiple entities for Chemung Canal. Which are you using?

Chemung Canal Trust Company https://www.chemungcanal.com/ 607-737-3711 https://web13.secureinternetbank.com/PBI_PBI1151/Login/021301115/ ACTIVE BANKING&WEB-CONNECT BANKING,CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT

Chemung Canal Trust Company - BB https://www.chemungcanal.com/ 607-737-3711 https://web13.secureinternetbank.com/EBC_EBC1151/Login/021301115 ACTIVE BANKING,ACCOUNTINFO&EXP-WEB-CONNECT

Chemung Canal Trust Company Ret https://www.benefitwebaccess.com/chemung/ NA https://www.benefitwebaccess.com/chemung/ ACTIVE ACCOUNTINFO&EXP-WEB-CONNECT

joezano1

I am not sure how to verify. I believe it is the first one in the list.

Thanks

joezano1

When I set it up, I believe that it was the first one you listed. Also note, this was working last week. The last successful connection was on 10 May. So it has not worked for 5 days now. Thanks!

joezano1

Hi … thanks for the attempts to help me. I got it fixed by doing a "Reset Account" under "Online Services"

So I am all set now. Thanks again!