I keep getting "Connectivity Problems" with only 1 of my banks

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For over a week now, just one of my banks, I get a "Connectivity Problems" error. When I go to fix I click "No" to the question "Have you changed your password recently?" Then I always get the message "Please wait for 24 hours and try again". Yet I can log on to the account directly

Any suggestions?

Thanks!

Answers

  • Bob_L
    Bob_L SuperUser ✭✭✭✭✭
    edited May 15
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    Posting the name of your bank and type of connection may generate more help here. The connection type is shown on the account list as well as on the online services tab of the edit account dialog.

    Quicken Business & Personal Subscription, Windows 11 Home

  • joezano1
    joezano1 Member ✭✭
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    The bank is "Chemung Canal Trust Company"

    Connection Method is listed as "Express Web Connect"


    Thanks!

  • Bob_L
    Bob_L SuperUser ✭✭✭✭✭
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    I would give it another day or so. Then try resetting the connection via the edit account dialog, online services tab. If no joy there then try contacting support.


    Quicken Business & Personal Subscription, Windows 11 Home

  • NotACPA
    NotACPA SuperUser ✭✭✭✭✭
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    There are multiple entities for Chemung Canal. Which are you using?

    Chemung Canal Trust Company https://www.chemungcanal.com/ 607-737-3711 https://web13.secureinternetbank.com/PBI_PBI1151/Login/021301115/ ACTIVE BANKING&WEB-CONNECT BANKING,CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT

    Chemung Canal Trust Company - BB https://www.chemungcanal.com/ 607-737-3711 https://web13.secureinternetbank.com/EBC_EBC1151/Login/021301115 ACTIVE BANKING,ACCOUNTINFO&EXP-WEB-CONNECT

    Chemung Canal Trust Company Ret https://www.benefitwebaccess.com/chemung/ NA https://www.benefitwebaccess.com/chemung/ ACTIVE ACCOUNTINFO&EXP-WEB-CONNECT

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • joezano1
    joezano1 Member ✭✭
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    I am not sure how to verify. I believe it is the first one in the list.

    Thanks

  • joezano1
    joezano1 Member ✭✭
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    When I set it up, I believe that it was the first one you listed. Also note, this was working last week. The last successful connection was on 10 May. So it has not worked for 5 days now. Thanks!

  • joezano1
    joezano1 Member ✭✭
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    Hi … thanks for the attempts to help me. I got it fixed by doing a "Reset Account" under "Online Services"

    So I am all set now. Thanks again!