Charge & Payment showing backwards as of today

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Qwin V r56.9, build 27.1.56.9

I got caught up with some reconciling today and all accounts were fine. The only thing I did was turn on the pending transactions feature. I have 3 ccard accounts. Two are tracking fine. One was completely recon with online balance matching register. I web connect to this bank. I reopened quicken and charges (purchases) are reducing the balance and credits/ payments are increasing the balance. Additionally, the ending register balance is not correct anymore. Balance is in black (opposite of what it should be). Any help would be appreciated. Thanks!

Answers

  • volvogirl
    volvogirl SuperUser ✭✭✭✭✭
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    First make sure you are sorted in Date order with the newest date at the bottom. If you are not then click the DATE Column heading to sort.  And you are showing both the charge and payment columns instead of the single amount column.  

    Are you using both the charge and payment columns instead of the single amount column?

    Is it actually downloading with the wrong sign?  Or is the balance just going the wrong way?  Make sure you are showing both the Charges and Payments columns and not the single amount column.  
     
    Sounds like you're running a credit balance. Is the balance in red or black? Look back through your transactions and maybe you'll spot one that was entered backward. Or a payment in the charge column or a charge in the payment column. Look around back where this first started happening.  Or maybe you are missing some charges? 

    If the balance is in Black, it means you have a credit on the card.  Like if you overpaid the bill or got a refund for something you returned.   When you enter a charge it will reduce (decrease) the credit you have available on it.   And a payment will increase the balance.


    Also make sure you have the right starting balance.  If it's zero you might need to add a beginning balance for when you started the account in Quicken.  Quicken has been resetting the beginning balance. So you should enter the balance in the Memo line in case it gets dropped so you know what it was.

    I'm staying on Quicken 2013 Premier for Windows.

  • brian.s
    brian.s Member ✭✭
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    Everything has been and was perfectly reconciled. Using charge and payment columns. I adjusted beginning just to be done. Thanks for your response so quickly