Citizen One Home Loan


Long time Quicken User.

Citizen One Home Loan download is not working. I waited two days. I followed the instructions and now has the "pink" circle next to the name of my mortgage. I tried to add the account again from the new account but it won't link to existing. CC 501 is the error code. Again, its been two days, so Quicken I believe it's your server(s).

Thank you



  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @Gina Santacroce,

    This error is usually caused on the bank’s end and means that the Quicken server is being blocked from connecting to the account. Typically these errors self-resolve within 24 hours. If you haven't already, we recommend reviewing this support article for more information.

    As stated in the article, if the error persists for more than 24 hours, then you will need to contact Quicken Support directly for further assistance. Our support agents will need to collect and review your log files, and will likely need to file an escalation if they see fit.

    Customer Support Team phone hours of operation are 5 am - 5 pm PDT Monday-Friday.
    Chat Support is available  7 days a week from 5 am to 5 pm PDT.

    -Quicken Anja
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