Fidelity Signature Rewards Visa Fails to Link Bill

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My Fidelity Rewards Visa Credit Card transactions reliably download into account register. But there’s been a problem with its Statement/Bill download for several months. As suggested in other posts, the account register and the bill are each linked to Elan Financial Services. The correct login’s been verified. How can I get the corresponding linked bill in both the Bill and Income tab and the Scheduled Bills and Income Reminder to populate with amount due? The Bill and Income Tab sometimes says click “Fix It” but repeated tries haven’t fix anything yet. Any feedback or help is appreciated.

Answers

  • Quicken Anja
    Quicken Anja Moderator mod
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    Hello @SeaStar,

    I went ahead and checked the internal status of this Online Biller and unfortunately, it shows a degraded status which is why it will fail to connect at this time. We do not have an ETA on when this degraded status will be resolved.

    We apologize for any inconvenience in the meantime! Thank you.

    -Quicken Anja
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  • SeaStar
    SeaStar Member ✭✭✭
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    It helps a lot to get these informational replies about status and whether Quicken Team knows about situation. A timeframe for solution or its spot on priority list would be nice, too, of course. Thank you, Anja.

  • Quicken Anja
    Quicken Anja Moderator mod
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    You're welcome!

    -Quicken Anja
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