R57.16 - Issues with downloading & updating accounts (edit)

adolcar
adolcar Quicken Windows Subscription Member ✭✭

I updated my classic Windows version to R57.16, and now I cannot update any bank/credit card account! There is no error message, but the process is stuck in the "Waiting" state. I tried to restart Quicken (killing the process), and reboot my machine, and still is not working. I did an account update with a prior version, but today, I cannot update any account.

Answers

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod
    edited June 16

    Hello @adolcar,

    If you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.

    1. Navigate to Edit
    2. Preferences...
    3. Quicken ID & Cloud accounts
    4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
    5. Follow the prompts to Sign Out
    6. Sign back in using your Quicken ID (email) and password

    Please let me know how this goes!

    -Quicken Jasmine

    Make sure to sign up for the email digest to see a round-up of your top posts.

  • jjw503
    jjw503 Quicken Windows Subscription Member ✭✭

    I have the same issue except mine crashes on any transaction update and crashes when I click on Quicken ID and Cloud accounts, so the above fix does not work for me. It seems that the program crashes anytime I connect to Online connected services.

  • BK
    BK Quicken Windows Subscription Member ✭✭✭✭

    When I experience strange issues as described, I re-install the Quicken manual patch and often that resolves it. It is very quick and you can get it here.

    https://www.quicken.com/support/update-and-patch-20182019-release-quicken-windows-subscription-product/

    - QWin Deluxe user since 2010, US subscription on Win11
    - I don't use Cloud Sync, Mobile & Web, Bill Pay/Mgr

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