Send Online Payment Option Not showing

erborman

Same as posted a year ago.

I have used Direct Connect in the past and was able to both download and

make payments directly with bank WITHOUT a TP bill payment service.

I've never used Bill Manager. I recently lost my bank connection and

tried to reconnect accounts via Direct Connect and couldn't for a day. 

Using Quicken Premier R57.16 Build 27.1.57.16

Today the situation has changed. I am reconnected to Comerica Bank

via Direct Connect, and though Online Bill Payment shows as Activated, I

do not have the option to Send Online Payment in my Register. How can I

restore that option? All my previous Online Payees are in my Payee

List, but inactive in some way.

UKR

There are two entries for Comerica in the list of financial institutions:

• 05601 05601 05601 Comerica Bank http://www.comerica.com/ (888) 444-9876 https://cdplacement.comerica.com/Monarch/default.asp ACTIVE BANKING,CREDIT,ACCOUNTINFO,PAYMENT&DIRECT BANKING,ACCOUNTINFO&EXP-WEB-CONNECT NOT_QBP NA
• 11128 11128 11128 Comerica Bank - Web Connect https://www.comerica.com/ 1-800-292-1300 https://webbanking.comerica.com/Comerica/login.aspx ACTIVE BANKING&WEB-CONNECT BANKING,CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT NOT_QBP NA

Are you sure you were reconnected to the first entry shown, with Direct Connect as the established protocol? Look in Edit Account Details / Online Service tab or in your Tools / Account List.

If you ended up with Express Web Connect, Online Bill Pay thru Quicken direct with the bank is not supported any longer. In that case you'd have to access your accounts at the bank's website and execute your bill payment transactions there.

erborman

You are correct. When I linked by accounts I mistakenly connected to the wrong account.

I disconnected the accounts and tried to connect to the other service, but quicken will only connect to the old one.

Any thoughts on what to try next?