Why does Quicken Mac list an arbitrary "prior balance adjustment" when I try to reconcile?
This happened sporadically over different accounts when I was using Quicken 2015 for the Mac. I've been reconciling successfully for years but recently after several successful reconciliations a random dollar amount appeared as a "prior balance adjustment" in one of my accounts. No correlating dollar amount existed in any columns, which of course it wouldn't, because everything had been reconciled successfully for many months prior. Chalking it up to a glitch, I adjusted the balance in order to dismiss it. But several months later it happened again, this time for a different dollar amount. When I manually add up the entered transactions, the dollar amount exactly matches my manually entered "Self Reported Ending Balance," but not Quicken's stated "Cleared Transactions." My math is correct, Quicken's is not.
Desperate, I upgraded to a subscription (version 7.7.1) to get customer service, only to be told my only choices were to make the manual adjustment, restore from an earlier file, or start from scratch, and re-enter all transactions manually (that's going back to 2011.)
They told me the "prior balance adjustment" for the dollar discrepancy listed at the top of the window was an indication of something I had done, but it was not. It simply appeared.
I'm not downloading transactions online, but entering everything manually, double checking my math and comparing everything to paper statements. Until recently this has worked smoothly, and I can't figure out what if anything I'm doing wrong.
Help?