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4 of 8 Bank Accounts Show Last D/L NA in Account List

Greg Semple

I've had a string of problems with Quicken over the past week. I thought today I was out of the woods but now a new issue has happened.

When I run OSU, I get no errors, but when I look in the Account List, 4 of my bank accounts show Not Available under Last Download. Today, 2 of these 4 accounts actually had transactions it downloaded, but it is not reflected in the Account List. The other 2 didn't have any transactions to download from my bank.

So why do these 4 accounts show this message the Acct list?

Greg

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Comments

Quicken Kristina

Hello @Greg Semple,

To help troubleshoot this issue, please provide more information. When did you first notice this issue? Is this happening only in the Account List, or is it also not showing the last download date/time when you are viewing the account itself in Quicken?

Which financial institution(s) is this happening with? You mentioned you recently had a string of issues; were any of the other issues possibly related to this (connection issues with the problem accounts, for instance)?

I look forward to your reply!

Greg Semple

https://community.quicken.com/discussion/comment/20440369#Comment_20440369

Kristina,

This all started on Father's Day. I was gone for 5 days and launch Quicken on Father's Day. An update (for VR57.16 Build 27.1.57.16) was forced before I could run OSU and after the update was done and restarted Quicken and OSU, all my Chase Bank accounts were disconnected. I had to go through and reconnect all 8 accounts.

On June 21st, the 4 accounts didn't download transactions, (Transactions were available to D\L) but OSU gave me no error messages. June 22nd OSU downloaded transactions for all 8 accounts, but this is when I first notice the issue in the Account List.

I suppose it is not a big deal that it doesn't show me the last DL date but why just these 4 Chase accounts?

Quicken Kristina

Thank you for your reply,

If the last download date not showing is the only issue and you don't want to troubleshoot further, then it should be fine to leave it as is.

If you want to troubleshoot further, since you mentioned this issue started shortly after the program updated, then this may be a program issue or a file specific issue.

To check for a program issue, try reinstalling the update using the manual patch. For instructions and the link to download the patch, click here.

If the issue persists after manually reinstalling the patch, then you would want to start data file troubleshooting. The first step in data file troubleshooting is running a Validate/Super Validate. Please save a backup file prior to performing these steps.

Validate:

File
Validate and Repair File...
Validate File
Click OK
Close the Data Log
Close Quicken (leave it closed for at least 5 secs)
Reopen Quicken and see if the issue persists.

If the issue persists, proceed to Super Validate. If the issue is resolved after performing validation, then please disregard the instructions to Super Validate.

Super Validate:

File
Hold CTRL + Shift and click Validate and Repair File...
Super Validate File
Click OK
Close the Data Log
Close Quicken (leave it closed for at least 5 secs)
Reopen Quicken and see if the issue persists.

I hope this helps!

Greg Semple

https://community.quicken.com/discussion/comment/20440683#Comment_20440683

I just feel that Quicken is so fragile for me, it breaks a lot and I'm not sure why. Case in point, today, I ran OSU but before it gave me the results of the update it prompted me to add 2 Chase accounts which were already there. Obviously, I chose "Do Not Add", but why do I get stuff like this. It makes it hard to focus on what Quicken was loaded for.

I'll keep a copy of your suggests but will not use them for fear it will break something else.

Greg

Quicken Kristina

Thank you for the follow-up,

How long have these issues with Quicken being so fragile & breaking been going on? Do you keep your Quicken file directly on your local hard drive, or is it on a shared drive, network drive, or external drive? Is it synced with any cloud service, like OneDrive, iCloud, or DropBox? I ask because Quicken files are not designed to handle concurrent sessions (being in use by more than one person or program at a time), so things like being on a shared drive or synced with a cloud service can increase the odds of problems.

Thank you!