NC SECU add account CC-501 error code

Kittrell
Kittrell Quicken Windows Subscription Member
edited July 28 in Download, Add/Update Accounts (Windows)

I cannot add a new account at SECU- NC since 6/22/2024. Getting error code CC-501, try back later. Quicken error not NC SECU error.

Answers

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @Kittrell,

    This error is usually caused on the bank’s end and means that the Quicken server is being blocked from connecting to the account. Typically these errors self-resolve within 24 hours. If you haven't already, we recommend reviewing this support article for more information.

    As stated in the article, if the error persists for more than 24 hours, then you will need to contact Quicken Support directly for further assistance. Our support agents will need to collect and review your log files, and will likely need to file an escalation if they see fit.

    Customer Support Team phone hours of operation are 5 am - 5 pm PDT Monday-Friday.
    Chat Support is available  7 days a week from 5 am to 5 pm PDT.

    -Quicken Anja
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