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Auto Reconcile does not balance due to pending transactions

Ron S

After one step update register has been accepting and recording transactions, but the reconcile balance has been off by the amount of that transaction when compared to online balance. Hardcopy verification with Chase site shows no "missed" transactions in register. No pending transactions were recorded. No error messages from Chase. After Auto reconcile Quicken has added "balance adjustments" to correct adjust balance. I am using the subscription version of Quicken Deluxe for Windows. I have Pending transactions turned of under Preferences.

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Comments

Chris_QPW

Is this for a checking or savings account and was it over the weekend or on a holiday?

Chase has always had a bug for these conditions where it includes the pending transactions in the online balance. The pending transactions should never be included in the online balance (no matter if you have selected to show pending transactions or not in the register).

Ron S

It was for a checking account and yes, it occurred over a weekend. With that said, I have never encountered this issue until Quicken included the pending transactions option as a feature. So, what will be done to correct the problem?

Randy 415

This seems to be an ongoing on-and-off-again problem. It happened to me in the last 4 days US Bank, checking acct. Eventually, it gets fixed. Make a report in the app with the "Report a Problem" feature. Maybe it will be looked at and fixed soon. In the meantime, I click on "Finish Later" in the reconcile window. I know what the problem is: a pending transaction that did not download, was included in the online balance.

I wait a day or two, and try again. And if I can catch it when there is nothing pending, it works fine. Like I say, the problem comes and goes.

Chris_QPW

https://community.quicken.com/discussion/comment/20442137#Comment_20442137

The problem has been there for a very long time. I'm not sure if it was there before Chase switched to Express Web Connect + or not, but certainly by that time it was there. It is long enough that when I try to track down the original threads on it, they are all archived and only threads referencing those threads remain.

As for getting resolved. Only Chase can fix it and evidently there hasn't been enough push to get them to fix it.

Note I have also noted that even on Chase's website that its balances can be incorrect for at least part of day especially around the time that the statements are posted.

With this problem being this "exact" only certain kinds of accounts, and only on weekends and holiday it is impossible for this to be a Quicken or even Intuit problem (Intuit is Quicken Inc's aggregator which actually gets the transactions off of Chase servers).

Chris_QPW

BTW One reason I'm not sure about the start of the problem even though I'm a long time Chase customer is because in general my checking account is "low volume" and I don't have many times where things are pending in the checking account on weekends. It was actually other people that noticed the sequence. The credit cards have no such problem.

Ron S

Thanks for the comments. I too am a long time Chase customer with low volume. I also have been a Quicken user since the original DOS version. I reported the issue to Quicken via the "Report A Problem" option numerous times. However, as with some other issues I reported, I wouldn't hold my breath waiting for a fix. It would seem to me it's incumbent on Quicken to work with the financial institution(s) to resolve the issue.

Chris_QPW

@Ron S As I understand the arrangement Quicken Inc pays Intuit for "connection services". So, in fact, Quicken Inc is a customer of Intuit, which means in general they don't talk directly to the financial institutions. Like us the problem to Quicken Inc. Quicken Inc must be submitting them to Intuit's big queue of financial institution problems. That is why at times people suggest reaching out to the financial institution directly, because there might be a better chance of getting something done from that direction when it is pretty clear that it is a financial institution problem.

PoconoG

Same problem here with chase 2 months in a row my balance was off, and i ended up getting hit with interest both times. today tried to change pending transaction and it deleted my opening balance from 2020!

Ron S

Chris_QPW. I have been rereading your July 3 comment and while I appreciate your suggestion I disagree with you. I am Quicken's customer, not Intuits. Quicken has a vendor/partner relationship with Intuit and any financial institution this issue impacts. I do not have the technical skills and or insights to deal with either's IT organizations. I believe it is incumbent upon Quicken represent their customers and take the lead in getting resolution for this issue.

Chris_QPW

@Ron S and how is "leaving it to Quicken Inc" working out for you?

You will notice that I said that these are suggestions on how one might get better results, I never stated that it wasn't Quicken Inc's responsibility to "pursue" a fix. But that doesn't mean that Quicken Inc can directly fix it, and it doesn't mean that they are going to be on the phone/email to these people that can constantly. The most they are going to do is "submit a work order".

Ron S

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