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Quicken Freezes When Opening

ChrisBiggers

For the last few weeks I have been having an issue where when I try to open Quicken, it just sits there spinning. It never crashes, it just won't open. I have talked to tech support and they said it was my file is corrupt, but after doing a recovery from my backups and verifying the file; several times, it continues to have this issue. It seems to work for a day or so and then starts freezing again. I have turned off synching with the cloud because I never use it, but that didn't fix it. It seems to have started with not being able to connect to my bank and credit card accounts and got worse from there.

I am on the latest version, because according to tech support that would fix this issue.

Is anyone having a similar issue? I can provide more details as needed.

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ChrisBiggers

I left out some important details. It's the Windows version. There are never any error messages, it just sits there and won't do anything until I kill it with Task Manager.

Quicken Anja

Hello @ChrisBiggers,

Have you tried uninstalling/reinstalling Quicken? Please refer to the following support articles for instructions on uninstalling here and reinstalling here.

However, after you have uninstalled and before you proceed with reinstalling, please open your Windows File Explorer and navigate to This PC > C: Drive > Program Files (x86) and delete the folder titled "Quicken" (doing so does not affect your data files). After you have deleted this folder, go ahead and try reinstalling.

Let us know how it goes!

ChrisBiggers

I have followed the uninstall, reinstall instructions several times. It will fix it for a few days, then it starts doing it again. This issue started with the issues described in this thread "Error connecting to American Express, WCC Code: CC-506". My AMEX and bank accounts started doing this, then the freezing issue started.

I will follow the instructions again, but it's aggrevating having to spend 30 minutes every few days having to troubleshoot Quicken to get it working and all set back up. Restoring from backup doesn't put it back to the way it was, there is still several steps of setup to go through.

I suspect this is a wider spread issue that was caused by a recent update around May 2024

ChrisBiggers

Uninstalled and reinstalled by following directions. Same result. Quicken won't open and just sits there until I kill it with Task Manager.

RalphC

What's the location of your data file? Copy and paste the full path here.

ChrisBiggers

It is on my local drive and is not running on a network or external drive.

RalphC

What's the full path?

ChrisBiggers

C:\Quciken_Data_File_070324

ChrisBiggers

Still having this issue.

UKR

Please try this:

Totally disconnect your PC/Laptop from both Ethernet cable and WiFi connection. WiFi must be turned off in Network settings. Airplane mode is not good enough.
Start Quicken using your current data file. Unable to establish any network connectivity Quicken should now be able to start.
Go into Edit / Preferences / Startup and make sure that "Download transactions when Quicken starts" is NOT checkmarked. if it is, remove the checkmark.
Close Quicken
Reconnect your PC/Laptop to the network, either with an Ethernet cable OR your by turning on the WiFi connection, but not both!
If you're normally running a VPN, totally disable it.
Now start Quicken again. Run a One Step Update from the Account Sidebar, Update Accounts icon or from Tools / One Step Update and see how far that is able to proceed.
Capture an image snapshot at the point in time where you determine that the process is hanging again. Drag and drop the image or attach the saved JPG, PNG or GIF file to your next comment.

ChrisBiggers

Thanks for the reply UKR. I followed your steps, but it is still freezing. Quicken will work once after uninstall / reinstall, then it stops responding. I don't get any error messages, it just sits there until I kill it with Task Manager.

Quicken support keeps telling me it is my file, but there are several posts in the Community support that are examples of the same issue I am having. I think it had something to do with an update that got pushed out around May of this year. And they keep pushing out updates; I think they are aware of any issue and these follow up updates are attempt to fix it, but they haven't figured it out yet.

Thanks again for taking the time to reply to my post.