Direct connect refuses to accept correct password for Live Oak Bank - Error OL-332-A

DrP Moeller

This has been going on for months and months. I have repeatedly searched and researched previous posts about this error, have followed all the discussions about this on line, disconnected and reconnected, activated and deactivated, changed passwords, consulted with Live Oak, and tried everything else recommended and proposed to no avail. When I start over from scratch I can download account data that one time, and never again. Then either Direct Connect will demand I enter the password and won't accept it, or if it accepted it (once), it then turned up the OL-332-A message. All my other accounts work fine, so don't tell me this problem is my our Live Oak's fault. This is Quicken's mess, and Quicken needs to fix it once and for all, for me and for all the other folks who keep running into the same or similar problem.

So, where do I go to get some effective response?

Thank you.

Quicken Anja

Hello @DrP Moeller,

Please refer to this error-specific support article regarding error OL-332.

Thank you!

DrP Moeller

Support article, which I have read before, does not help.

Quicken Anja

Thank you for following up, though I'm sorry to hear that the issue persists.

As stated at the bottom of the article, if the instructions fail to resolve the error, then you will need to contact the financial institution for further assistance:

"If you are still receiving the error, and you believe that the Customer ID and password are correct, please contact the financial institution for further assistance."

Requesting to speak with a tier 2 agent or supervisor is also recommended as they are generally more familiar with third-party applications.

We apologize for any inconvenience! Thank you.