Ally Bank - CC-501

System
System Member admin
edited August 10 in Errors and Troubleshooting (Windows)
This discussion was created from comments split from: Anyone else having download issues with Ally?.

Comments

  • Vin219
    Vin219 Quicken Windows Subscription Member ✭✭

    I logged out and back in but did not fix ally's CC-501

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @Vin219,

    This error is usually caused on the bank’s end and means that the Quicken server is being blocked from connecting to the account. Typically these errors self-resolve within 24 hours. If you haven't already, we recommend reviewing this support article for more information.

    As stated in the article, if the error persists for more than 24 hours, then you will need to contact Quicken Support directly for further assistance. Our support agents will need to collect and review your log files, and will likely need to file an escalation if they see fit.

    Customer Support Team phone hours of operation are 5 am - 5 pm PDT Monday-Friday.
    Chat Support is available  7 days a week from 5 am to 5 pm PDT.

    -Quicken Anja
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