Paypal Mastercard stopped downloading and unable to reset account

Joseph

Using Windows R57.26. Paypal Mastercard transactions stopped downloading a couple of weeks ago. Tried to reset the account downloads and when prompted to send the text code the process terminates. Having to manually enter transactions at this point. I see others having similar issues. When will this be fixed?

Quicken Kristina

Hello @Joseph,

To help troubleshoot this issue, please provide more information. What exactly is happening when the process terminates? Is the whole Quicken program closing/crashing? Is the Add Account screen disappearing? Is something else happening? Do you see any error messages or error codes?

I look forward to your response!

Joseph

I reach the point where it asks me the method of delivery for the access code, I select text message to my phone, then the program goes back to the screen where I put in my user name and password for PayPal. Above the login information it says "Oops. Did you mistype your login?" with a CC-503 error. I verified that the login information is correct several times.

Raf1919

also waiting for a fix.

Quicken Kristina

Thank you for your reply @Joseph,

When I check on our end, I can see you're using the PayPal connection option, which should be directing you to go through authorization on PayPal's website. Do you see a screen like the one below, or does it just go straight to asking for your login credentials?

Since you mentioned this is a PayPal Mastercard you're trying to connect, have you tried using the PayPal Credit, MasterCard and Crypto connection option?

@Raf1919,

To help troubleshoot, please provide more details what issue you're encountering.

Thank you!

Joseph

This is the screen I have been trying over and over...

Quicken Kristina

Thank you for your reply,

If you haven't done so already, rather than trying to reset the connection, let's try deactivating it, then re-adding the account. First, please backup your Quicken file. Next, please deactivate the problem account. Then, go to Tools>Add Account and follow the prompts. If you don't get roadblocked by the same issue, make sure to carefully relink the account to the correct nickname in Quicken.

Please let me know how it goes!

Joseph

https://community.quicken.com/discussion/comment/20444149#Comment_20444149

Already tried that twice so far...

Now a third time with same result.

I also confirmed that Quicken had permission to access PayPal login and data.

Quicken Kristina

Thank you for your reply,

This may be a file-specific issue then. To start troubleshooting that, I suggest that you try validating and/or super validating your data file.  Please save a backup file prior to performing these steps.

Validate: 

1. File
2. Validate and Repair File...
3. Validate File
4. Click OK
5. Close the Data Log
6. Close Quicken (leave it closed for at least 5 secs)
7. Reopen Quicken and see if the issue persists.

If the issue persists, proceed to Super Validate. If the issue is resolved after performing validation, then please disregard the instructions to Super Validate.

Super Validate:

1. File
2. Hold CTRL + Shift and click Validate and Repair File...
3. Super Validate File
4. Click OK
5. Close the Data Log
6. Close Quicken (leave it closed for at least 5 secs)
7. Reopen Quicken and see if the issue persists.   

Please let me know how it goes!