I have downloaded activity from 2 credit cards and it took over 30 minutes combined. This usually is completed in less than a minute.
Hello @cpawayne,
To start with, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.
Once that is done, see if the issue still continues to persist.
Let us know how it goes!