Why are Quicken downloads taking several minutes?

cpawayne
cpawayne Quicken Windows Subscription Member
edited August 13 in Errors and Troubleshooting (Windows)

I have downloaded activity from 2 credit cards and it took over 30 minutes combined. This usually is completed in less than a minute.

Answers

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @cpawayne,

    To start with, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.

    1. Navigate to Edit
    2. Preferences...
    3. Quicken ID & Cloud accounts
    4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
    5. Follow the prompts to Sign Out
    6. Sign back in using your Quicken ID (email) and password


    Once that is done, see if the issue still continues to persist.

    Let us know how it goes!

    -Quicken Anja
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