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Dominion Energy - North Carolina Gas

bizzybill

Windows 10 user. Quicken Classic. I cannot download bills from Dominion Energy - North Carolina Gas. Quicken connects / logs in at website and I receive request for and enter verification code. Authentication proceeds but Quicken returns an error message:
"Biller Account is Locked
We're having trouble contacting Dominion Energy NC Gas because your account is locked., suspended or needs you to provide additional information."
I have tried many times to connect , download and reset this account. Also used "Review and Repair" on this online biller w/no success. Any suggestions?

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Accepted answers

Quicken Anja

Hello @bizzybill,

I went ahead and checked the internal status of this Online Biller and unfortunately, it shows a degraded status which is why it will fail to connect at this time. We do not have an ETA on when this degraded status will be resolved.

We apologize for any inconvenience in the meantime! Thank you.

All comments

Quicken Anja

Hello @bizzybill,

We apologize for any inconvenience in the meantime! Thank you.

bizzybill

Update. as a last resort I reverted to original biller / account name, PSNC Energy (acquired by Dominion Energy), added it as a new online biller and connection and bill download/update ws successful! Dominion Energy NC Gas user id, password and 2 factor verification code all worked to succesfully connect and download bill(s) from Dominion Energy set up in online billing using PSNC Energy!!??

Quicken Anja

Thanks for the update and sharing it here as it will help other users experiencing the same issue! Glad to hear you were able to find a solution that worked for you. 🙂