Axos Bank connection issues

Question

Hi,  When can we expect an ETA for the AXOS bank connection issue?  I find it extremely extraordinary that a service business like Quicken allows for failures like this and can't provide an ETA for the solve (going on 3 weeks now).  Where's the sense of urgency?  How about some proactive communication?  Can I expect a prorated credit?  Todd

freund · Answer

https://community.quicken.com/discussion/comment/20448316#Comment_20448316

I just tried this and it worked - sort of. But it only downloaded the transactions that had not been downloaded previously. So now I have TWO differed Axos accounts. Is there a way to merge them? Or export from the old Axos account and import them to the new Axos DC account?

scpatsfan · Answer

I called earlier this week, and Quicken support provided a solution that worked for me. I had a direct connection set up with "Axos Bank", but I deactivated that and set up a new connection with "Axos Bank DC." I was prompted to another web page with Axos, where I had to set up a new authorization for DC, but after that, everything was working for me again. Good luck!

dplatnyc · Answer

Still no resolution and it's been unresolved for more than 2 months.  I called, complained and was given an extension of my subscription for two months but I'd rather have the software function than have two more months of poor service with a brusque response that Quicken's teams do not provide estimated resolution times.