Downloads from Vanguard Brokerage -- unidentified security

Bob K.
Bob K. Member ✭✭✭
edited August 17 in Investing (Windows)

Each time I purchase a security (stock) through Vanguard brokerage it downloads it as an unidentified security. This has been going on for over a year now but this is my first purchase in a year and the problem still exists. These securities are missing the cusip ID. When you go into the security list you can edit the security but Quicken will not allow you to enter the cusip manually. I have spoken with Quicken support (spent way too much time with them) but they had no solution. Vanguard was no help. Does anyone have a solution to fix this issue? I am using Quicken for Windows and I am using the most recent version. I asked this question a year ago and no one had a solution. I wonder if over the past year if anyone has figured out how to correct this. Thanks in advance for any help.


Answers

  • q_lurker
    q_lurker Quicken Windows Subscription SuperUser ✭✭✭✭✭

    The CUSIP only gets filled in when the brokerage-reported security gets matched to a security in your Quicken file.

    I presume you are connecting to Vanguard via direct connect.

    What should be happening:

    • Once the connection is made, Vanguard sends info that includes the new security identified with CUSIP, ticker, and name.
    • Quicken compares the security to see if anything is new (based on CUSIP).
      • If there is a new security, Quicken looks at names and tickers in your file to see if there is something close. It then offer to match the new to something close, or allows you to make the match, or lets you to confirm a new security should be created in Quicken.

    Unfortunately, none of that explains the unidentified security.

    If you are using Direct Connect, you can access the OFX logs from the Help pull-down menu. You can then try to decipher exactly what Vanguard is sending. Saving the log to a text file and viewing it in Notepad or similar can make the deciphering easier.

  • Bob K.
    Bob K. Member ✭✭✭

    Thanks for help. I am using direct connect with Vanguard. Do you think it might help if I deactivated the connection and then reset it? I hate to mess around too much for fear of messing something else up. Also — can you explain a bit further on how to access the OFX logs? I do not see them referenced in the help pull-down menu??

  • q_lurker
    q_lurker Quicken Windows Subscription SuperUser ✭✭✭✭✭

    Help > Contact Support > Log Files > OFX Log

    No, I don’t think a reset would change anything.

  • Bob K.
    Bob K. Member ✭✭✭

    Got it. Thanks. Now I have to skim thru the coding to see if anything interesting pops up.

This discussion has been closed.

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