nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

CC-501 Webster SNB Personal

algee99

I was getting errors trying to download transactions from Webster SNB bank. After a couple of days, I reset the account from the online services tab. I got a CC-501 error saying that the problem is that Quicken cannot connect to the Quicken servers and to wait a few hours.

I've waited a couple days now, and every day, I try to reconnect the account to Webster Bank and get the same CC-501 error.

I've run file validation and the log file said it repaired that account, but I still get the CC-501 error when I try to reconnect the account to online services.

Any other suggestions?

Find more posts tagged with

Online Banking

Windows

download transactions

One Step Update

Comments

UKR

CC-501 errors or "not your fault" message from one or more banks

Please read and follow instructions here: https://www.quicken.com/support/error-when-using-online-services-cc-501

Support needs to obtain your download log files to be able to dig a little deeper to resolve this issue for you.

QUserPaul

I am having the same issue with Quicken and suspect is has something to do with BrioDirect changing their app to Webster. I know we are not talking about apps here but the timing is very suspicious. The text below is from an email I received from them. Hopefully this helps someone resolve the issue.

Thanks

"As previously communicated, we will be retiring the BrioDirect mobile app and moving to the Webster Bank mobile app on July 16, 2024. If you have not already done so, please begin using the Webster Bank mobile app now for all of your banking needs."

algee99

It's possible the issue is because BrioDirect app was retired, I certainly can't rule that out. But the financial institution I have used in Quicken since May to connect to BrioDirect is named 'Webster SNB Personal', so I haven't ever used BrioDirect for Quicken downloads.

It's still out today, July 19.

QUserPaul

Confirming that I have also been using "Webster SNB Personal" for months and am having the same problem as described in the opening comments.

algee99

Confirming that I still cannot set up online access to BrioDirect online bank to download transactions. Other CC-501 reports are being updated to note that we should check out an ongoing issue that has been on the books since last May, with no eta for repair.

Guess that if you are getting a CC-501 error on an account, it may spontaneously go away, or it may never go away.

Thankfully, all of my Direct Connect accounts are working, and only BrioDirect is failing using the quicken servers for Express Web Connect.

mikelacava

I am having the same issue and despite the error message, I have reached out to a contact at the bank as I used to work there to see if they can look into the issue.

Quicken Jasmine

Hello All,

We do currently have an active alert regarding CC-501 errors with multiple financial institutions. You may follow this link to access that alert, which you can bookmark for further updates.

As per the alert: If you are experiencing this issue, we advise that you please contact Quicken Support directly for further assistance.

I apologize for any inconvenience caused.

algee99

Quicken may have resolved the CC-501 error for multiple financial institutions per the link shared by Quicken Jasmine above and in multiple other CC-501 threads, but it is not resolved for the 'Webster SNB Personal' express web connect.

Tried to create a new Webster bank account in a new Quicken file and still get the CC-501 error.

Going to send log files of the connection attempts to Quicken Support from my test file, see if anything gets resolved that way.

algee99

Sent log files etc. to quicken support 5 days ago. Just updating this thread to say the CC-501 error is still happening. Thankfully, only on this one account. All the other 'Express Web Connect' accounts appear to be working at this time.

UKR

https://community.quicken.com/discussion/comment/20446834#Comment_20446834

Did you call Support on the phone after submitting your Problem Report?
Without Support being made aware of your problem, nobody will review your log files and work towards a resolution. The log file review determines what needs to be fixed and who, at higher support levels, needs to be involved.

algee99

I thought that reporting the problem through the quicken app was all that was needed. Didn't know that I had to get on the phone after reporting the problem in order to report the problem.

algee99

Interesting change today in case anyone is following this thread…

Tried connecting again through Quicken and got the same CC-501 error.

Logged in to the BrioDirect/Webster bank website and was notified that Quicken wanted to connect to my account but I had to authorize it first. Haven't seen that notification before and I don't recall having to authorize that connection the first time I set up this account in Quicken (back before I reset the connection in order to try and repair the CC-501). Also, no indication in Quicken that I needed to allow that connection at my bank, just the notorious CC-501.

Anyway, I did that authorization and then tried to connect my Quicken account via Express Web Connect, hoping for some change now that I had authorized the connection with the bank.

Still getting the CC-501 error in Quicken.

Guess I'll give Quicken Express Web Connect servers a day or so to catch up to the authorization from Webster that I've allowed the connection, see what happens then.

QUserPaul

@algee99, I went through the same process of authorizing a few days ago and the problem remains as you have described. I also tried to delete the authorization from the Brio website and then went through the process again and same result.

Quicken Jasmine

Hello All,

Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

We have forwarded this issue to the proper channels to have this further investigated. In the meantime, we request that you please navigate to Help > Report a problem and submit a problem report with log files, a sanitized data file, and screenshots (if possible) attached in order to contribute to the investigation.

While you will not receive a response through this submission, these reports will help our teams further investigate the issue. The more problem reports we receive, the better.

We apologize for any inconvenience! Thank you.

algee99

NVM, thought it was working, but then failed to download transactions and then got stuck thinking I had a bad password. Finally reset the account and now back to CC-501

QUserPaul

@algee99 , I just tried to connect again and was able to. Just thought you would want to know the issue appears to be fixed. Good luck!

algee99

After a couple fits and starts, where it would try to link my Quicken account with the bank and then fail, it finally finished setting up a Direct Connect connection.

So, it's working today!