Why hasn't the bills & Income tab / online billers still not working after over 2 years?

Question

EVERY bill I have set up manually and try to use as an online biller shows a still connecting window for the last 2 plus years. I have even removed and re-added accounts. This feature was the MAIN reason I use quicken, at this point i am just wasting my money. I've had 2 bills connect ONCE, then revert to the still connecting window. I've posted several times asking for help or an explanation with this issue for over a year with no replies or solutions. Not only that, but I don't understand why this feature is still in the program if there is no intention of fixing it, unless it is a ploy to collect another monthly subscription to use quicken's service, which by the no replies I am assuming this is the real reason…bait the user into trying to use the feature, then show them that their paid (on top of what we already pay) service is available.

Rich Ard · Answer

"

According to your comment posted here, you have just cancelled your subscription to Quicken and are planning to use some other software in the future.

So, why are you still posting new questions when you won't be around to see the results? Without an active subscription you can't install software updates.

As far as your complaints about Online Billers are concerned, IMHO things are not going to improve in the future. Quite a few billers and even banks are refusing to allow "third party data aggregators" like Quicken, Intuit, etc. access to their computer systems on behalf of you. And there will be more of them slamming the door into our faces in the future. AFAIK, a new Federal Rule demands that billers and banks protect their systems from hackers, at all cost.

What does that mean to us, the Quicken users?

It means, we will have to do things the old-fashioned way: Either manually every month, on each biller's website, to authorize a one-time payment of your bill or automatically, by authorizing the biller to "Autopay" your bill every month via electronic debit from your checking account or a credit card.

Online Bill Pay is on its last legs.

BTW, good luck with whatever new software you're going to use in the future. I wonder, will it suffer the same fate, as far as online billing is concerned?"

If you look at the times on the posts, you would notice this was posted before cancelling nerd. In over 2 years, this is the most (and most useful) reply yet concerning the issue…and it just reinforces my decision to cancel…especially after directly contacting quicken support and having them suggest starting a new file from scratch for the third time…and using the bogus reason that I was locked out of the account in question (which I logged onto without issue in another window). More research, and using the chat support UI also showed they were only interested in collecting more monthly / yearly fees by using their own bill pay service rather than mentioning what you just did. This is called deceptive business practices by promoting a service without mentioning the issue with the program beforehand. It is really a shame because 3 years ago this was a stellar program and the support was superb. I don't know if it is greed or plain incompetence, either was this chapter is closed.

UKR · Answer