Chase CC-501
I keep getting CC-501 on my Chase account. It started when the Crowdstrike thing did . . Today, Sun 7/21 it's still happening. Any ideas? Wait it out?
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Hello @pwb,
When Quicken is unable to connect to your bank account for recent transaction information, you’ll receive a message with aa CC-501 error in the program. This is usually caused on the bank’s end — Quicken is blocked from connecting to the account. You can follow this link to access a FAQ that provides more information.
As per the FAQ: If you receive one of these errors, please wait 24 hours and then try again. If the issue still persists after this time period, please contact Quicken Support.
I hope this helps!
-Quicken Jasmine
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After waiting 24 hours the CC-501 errors are occurring on my bank and credit card accounts today.
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If you reset the account it will work for one day - the issue seems to be with the OSU - this sounds like a Quicken issue
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CC-501 errors or "not your fault" message from one or more banks
Please read and follow instructions here:
Support needs to obtain your download log files to be able to dig a little deeper to resolve this issue for you.0 -
Hello @pwb, @mark_w, and @Struggles,
I would also like to make you aware that we do currently have an active alert regarding CC-501 errors with multiple financial institutions. You may follow this link to access that alert, which you can bookmark for further updates.
As per the alert: If you are experiencing this issue, we advise that you please contact Quicken Support directly for further assistance.
I apologize for any inconvenience caused.
-Quicken Jasmine
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