CC-501 unable to connect to Quicken services to add account - all else works

narrqchat
narrqchat Quicken Windows Subscription Member ✭✭✭
edited August 22 in Signing in, Passwords, and Activation (Windows)

This has been going on for several days.

  • I want to add a CD account to others at Ally bank
  • it fails every time after login and password, saying Oops and that it's your fault, can't contact your servers, CC-501
  • BUT - I continue to be able to update accounts at Ally just fine
  • I'm using the Add Account menu item, just as I did to add other CDs at Ally, which report fine
  • this is all on Quicken Classic, forever years, on very well-maintained Windows 11

Do you have remnant problems from the big Microsoft internet crash Friday? Or some other ongoing problem you're not announcing??

Comments

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    CC-501 errors or "not your fault" message from one or more banks
    Please read and follow instructions here: https://www.quicken.com/support/error-when-using-online-services-cc-501
    Support needs to obtain your download log files to be able to dig a little deeper to resolve this issue for you.

  • narrqchat
    narrqchat Quicken Windows Subscription Member ✭✭✭

    Thanks, UKR. I've just done that, after fail again today, and referenced a code as they've requested on front-page report of other major banks apparently having the same problem now - 11184897

    Tedious, at best :)

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