One Step Update - Error CC-501 on many accounts and running very slow.

Mike_S
Mike_S Quicken Windows Subscription Member, Windows Beta Beta
edited August 27 in Errors and Troubleshooting (Windows)

Last several days I cannot get many of my accounts to download transactions. OSU runs slow and errors out with many accounts giving a CC-501 error. Tried restting accounts and now can't re-establish any connectivity to Primis bank, Schwab Brokerage, and others.

Sample Error:

image.png

Tagged:

Answers

  • Struggles
    Struggles Quicken Windows Subscription Member ✭✭

    Same issue here - have to reset each account and then the next day it happens again

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    CC-501 errors or "not your fault" message from one or more banks
    Please read and follow instructions here: https://www.quicken.com/support/error-when-using-online-services-cc-501
    Support needs to obtain your download log files to be able to dig a little deeper to resolve this issue for you.

  • Mike_S
    Mike_S Quicken Windows Subscription Member, Windows Beta Beta

    Thank you....I did speak to quicken support this morning and provided them with log files and they also checked out various things with a shared screen session. It was explai Ed to me that the back end servers at Quicken may have required updates from the banks to be made and this effort will take several days to complete.

  • floydfan
    floydfan Quicken Mac Subscription Member ✭✭

    been having this issue for weeks and reported it then. Even sent a sanitized data file. All I hear is crickets from you people. Issues with connectivity are getting worse and worse. And since last night updates take a good 20 minutes. Please reply.

  • muchy1
    muchy1 Member ✭✭✭

    After 20 years of coping with Quicken problems, now is the most screwed up I have ever seen it.

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello All,

    We do currently have an active alert regarding CC-501 errors with multiple financial institutions. You may follow this link to access that alert, which you can bookmark for further updates. 

    As per the alert: If you are experiencing this issue, we advise that you please contact Quicken Support directly for further assistance.

    I apologize for any inconvenience caused.

    -Quicken Jasmine

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  • shifter
    shifter Quicken Windows Subscription Member ✭✭

    I see the link as resolved, however, it just started happening this morning. All institutions with Express Web Connect are CC-501'ing.

    Did this regress overnight?

    https://community.quicken.com/discussion/comment/20446143#Comment_20446143

  • Struggles
    Struggles Quicken Windows Subscription Member ✭✭

    its a mess - only option is to do one by one - fix it Quicken

This discussion has been closed.

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