Quicken Shuts Down

Jan G
Jan G Member ✭✭✭
edited August 24 in Errors and Troubleshooting (Windows)

For the past week or so I have had an issue with Quicken shutting down during the download process. It has been taking an unusually long time to update accounts, and then, for no apparent reason, the program closes. But if I go back and run an update a second time, it goes through as it should. Is anyone else having this problem, and if so, do you know why?

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  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    Difficult, if not impossible to know what's happening here. It might be best if you reported this problem to Quicken Support on the phone during posted hours of operation. Let them review your download log files, to see if something's left a footprint in there.

    Before you do that, however, I recommend you do the following:

    1. Even if you are on the latest software level already, download and install the latest Manual Patch file from https://www.quicken.com/support/update-and-patch-20182019-release-quicken-windows-subscription-product to ensure your Quicken software is up to date and correctly installed.
    2. Reboot Windows.
    3. Start Quicken. Do not run One Step Update.
    4. Run BOTH Validate and Supervalidate to attempt to repair your Quicken data file.
    5. If nothing helps, try to restore your Quicken data file from an Automatic or Manual backup taken just prior to the problems first occurring. https://www.quicken.com/support/how-backup-or-restore-your-quicken-data

    Validate and Supervalidate instructions
    First save a backup file prior to performing these steps
    Validate: 
    • Click File
    • Select Validate and Repair File...
    • Select Validate File
    • If the data file contains investment accounts also select "Rebuild investing lots".
    • If you suspect that a damaged Quotes Price History causes your problems, also select "Correct investing price history" functions "Delete" or "Repair and Rebuild".
    • Click OK
    • Review the Data Log. Anything interesting in there, worthwhile posting here?
    • Close Quicken, leave it closed for about 30 secs
    • Reopen Quicken and see if the issue persists.

    Super Validate:
    • Click File
    • Press and hold both CTRL and Shift keys while you click Validate and Repair File...
    • Select Supervalidate File
    • Click OK
    • Review the Data Log. Anything interesting in there, worthwhile posting here?
    • Close Quicken, leave it closed for about 30 secs
    • Reopen Quicken and see if the issue persists.

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