unable to remove online biller Medicare (no longer needed)

In my Bill, Income & Reminders listing I have a Medicare listing with a Fix-It link.
I click on the link and then Fix-It in the popup that says my Medicare was successfully added....


Click on the Fix-It link in this pop-up window and it take a while to then come back with the error message:


I have been trying this for a couple of weeks now.

Other things I have tried after reading post on her are:

Review and Repair Online billers - Got the same error.

I was able to log into Medicare.gov website using my current password.

In the Manage Bill & Income Reminders, I had removed the Medicare payment since my PPO now takes care of that. So there is no listing for the Medicare payment even listed.

It is not listed in the Monthly or All Bills & Deposits tab.

Yet I still see it in my Bill, Income & Reminders listing with a "Fix-It" link that does nothing when I go through the steps.

Any suggestions how to eliminate this bill reminder?

Thank you for any suggestions.

Mark

Comments

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    Have you tried clicking the gear icon in the Bills, Income & Transfers tab and selecting Manage Online Billers?
    From there you should get the list of your Online Billers in your file. Each of them has two Actions buttons: Edit Password and "▼". Click that arrow button and select "Remove" from the popup.

    If you continue to get the "Unable to retrieve …" message, please try this next and then try your Remove action again:
    • Go to Edit / Preferences / Quicken ID & Cloud Accounts
    • Click the "Sign in as a different user" link on the right side.
    • Sign out, then sign back in to your Quicken account using your existing Quicken ID.

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