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Dominion Energy - Virginia Online billing

Steve Horrocks

Quicken is still not connecting to Dominion Energy - Virginia for online billing.

I am using Quicken R57.26 Build 27.1.57.26.

Quicken keeps telling me to "fix" the connection. I have lost count of the times I have tried to "fix" the connection. I deleted the biller this morning and was able to get the biller re-installed. However, Quicken still wants to "fix" the connection.

The drop down to "Go to Biller Website" sends me directly to the correct Dominion Energy - VA website and my credentials are pre-populated by my password manager. I am able to log on to Dominion without issue or and 2FA.

There was another article on this issue from 2023. The article did not seem to have resolution.

My credentials are valid and Quicken knows the correct website.

Is there a solution to this issue?

Steve

Quicken user since 1988.

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Comments

Quicken Anja

Hello @Steve Horrocks,

I went ahead and checked the internal status of this Online Biller and unfortunately, it shows a degraded status which is why it will fail to connect at this time. We do not have an ETA on when this degraded status will be resolved.

We apologize for any inconvenience in the meantime! Thank you.

UKR

Please consider this alternative to using Bill Manager. It's my understanding that many banks and billers, in an attempt to better secure their computer systems from hackers, are closing their doors to third-party data aggregators like Quicken, Intuit, etc.

Steve Horrocks

From Dominion Energy via their X Account.

Hello and thank you for contacting Dominion Energy. We just received a response from our teams who manage this process. They confirmed that we do not support connection to our site from outside applications or connections that have not been initiated by Dominion Energy. So, the issues you're experiencing fall outside of our control or support.

😑

Steve Horrocks

Dominion's response is curious.

My current bill and amount are visible on the bill paying section of my bank.

Dominion connects to my bank but not to Quicken.

GRRRRRR!

Quicken Anja

@Steve Horrocks thank you for the update and sharing this information as it may serve to be helpful to others experiencing the same problem, though I am sorry to hear the news they gave you wasn’t what you hoped for!

dmoreau

[Removed - Rant/Disruptive]