Trying to set up Online Services with J. Jill but the only option available is an old one

MissyInMd
MissyInMd Quicken Windows Subscription Member
edited August 27 in Download, Add/Update Accounts (Windows)

I have an account with J. Jill, and several other retailers who use Comenity Bank. For about 7+ months now, I cannot set up the Online Services option for my account. When I attempt to do so, the only option I get is www.jjillcard.com, but that's a dead link. I added the Comenity JJill page as the Activity page in my account details, but I'm still not able to automatically download transactions. Does anyone have any suggestions?

Comments

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    The URLs which you can enter into your account settings, Online Services tab, do not control which URL to use for One Step Updates. This value is under the control of your bank and the download service provider, Intuit Inc.

    Have you tried this yet?
    If your bank recently changed their website or password requirements please read and follow instructions here:
    • Windows: Quicken Uses Incorrect URL for Online Banking
    • Mac: Quicken Mac uses incorrect URL for Online Banking

    For online billers please see if you can manage (remove and re-add or repair) the online biller, to see if their profile has already been updated.

    If that doesn't resolve the issue:
    - It is the bank's or biller's contractual obligation to notify their Quicken download service provider, Intuit Inc., of any changes to their websites and download functions in a timely manner before the change is implemented. Intuit needs a sufficient amount of lead time to review, change and test their programs, to adapt to the changes the bank makes.
    - The bank also needs to notify their customers of this change in a timely fashion and detail any actions that might be required by the customer to regain access after the change was introduced.
    - If they didn't do that, complain to your bank's or biller's office of the president.
    - You also need to contact Quicken Support via Chat or Phone at https://www.quicken.com/support#contact-support during posted hours of operation and report this as an Online Banking issue, so that Quicken Support can escalate this issue to Intuit Inc. Ultimately, however, the bank or biller must initiate the call and work together with Intuit on solving this update issue.
    Please let us know if you were able to get this issue resolved (or not).

This discussion has been closed.

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