Coinbase CC-503 error

System

This discussion was created from comments split from:

Adding a Coinbase account

.

squenn

Please do not close this thread, and escalate this to the T3 support/dev group - providing the linked basic description of how the authorization handshake works from Coinbase's WIKI.

This is an authorization problem on Quicken's side of the API handshake.

https://docs.cdp.coinbase.com/advanced-trade/docs/rest-api-auth

While I'm not OP, I have tried using Coinbase - Bitcoin Wallet, and Coinbase - Bitcoin Wallet Canada using their Legacy keypairs, and the new keypairs. I have spoken with T2 reps on both sides.

The field length, and user error are not the problem. — Keypairs are provided in the proper format from Coinbase

There is no need to for the end-user to try any further troubleshooting.

Classic Premier - Windows
Version R58.9
Build 27.1.358.9

squenn

As above

Quicken Kristina

Hello @squenn,

Since the issue you describe is different from the issue the OP in the discussion you originally posted on is encountering, I've moved your posts to their own thread.

Please keep in mind that the Quicken Community is not the same as contacting Quicken Support directly. If you believe this issue needs to be escalated, please contact Quicken Support directly for further assistance as they can walk you through troubleshooting steps in real-time and escalate the situation as needed.  The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

If you would rather troubleshoot this issue on the Community, then please keep in mind that our ability to escalate a problem is much more limited. I recommend that you start troubleshooting by following the directions in this article on CC-503 errors: https://www.quicken.com/support/error-when-updating-accounts-cc-503/ .

I hope this helps!