how do i get quicken to recognize my printer(s)?

chickenman

somehow my printers got disconnected from quicken, i can't even print reports any more. i have an hp3755 inkjet, an hp mfc 28 m28(black only) and a brother mfc 9325 cw.i am going bonker trying to get the printers to print anything. much less something from quicken. either offline, in error state, or whatever. any help you can provide me in contacting some support that actually works would be appreciated. i go online and nothing helps.

chickenman

i have tried going into what i think is printer setup under file and printer setup but it tells me every printer i have is not available for whatever reason.

volvogirl

Try shutting everything off and reboot your computer.

UKR

How to Repair Printer Setup:
Try resetting your printer definitions in Quicken and then redefine the printer:
The printer must be powered up and connected to the PC.

For Quicken for Windows versions 2009 and older:
- Close Quicken
- Use Windows File Explorer to locate and rename the file
C:\Users_username_\AppData\Roaming\Intuit\Quicken\Config\WPR.DAT to WPR.OLD
- Now set up your printer again, as described below. The WPR.DAT file will be recreated next time you start Quicken.

For Quicken for Windows 2010 until Quicken Subscription (US, 2021) R33:
- Click File / File Operations / Validate and Repair. Select only "Reset Quicken Printer Settings", then click OK.
- Now set up your printer (see below)

For Quicken for Windows Subscription (US, 2021) R34 and newer:
- Click File / Validate and Repair. Select only "Reset Quicken Printer Settings", then click OK.
- Now set up your printer (see below)

Printer Setup (all versions):
- Close and restart Quicken (might not be necessary, but it can't hurt)
- In Quicken click File / Printer Setup / For Printing and visit all selections as needed
(a) for Reports,
(b) for Checks,
(c) for Invoices [Quicken HB&R users only]
and define your printer.

If you're printing checks, do not forget to select the correct check style.
- For 3-per-page personal size checks choose "Wallet Checks (Check 21 ...)", not "Wallet Checks" (unless you still use some very old stock from before 2006)
- For 3-per-page business size checks choose "Standard Checks", not "Voucher Checks".
- For 1-per-page business size checks with 2 stubs choose "Voucher Checks".
- Canadian users need to choose between 2 layout styles, e.g., old style "Voucher" vs. new style "Voucher - Image ready".

Additional things to check:
- If you are printing a logo (image) on your checks, click the Logo button and make sure that your logo image file still is where Quicken expects it to be.
- Also choose the proper features for printing partial pages when using 3-per-page stock.
- Users of continuous forms on dot matrix printers: Be sure to select "Continuous Forms" instead of "Page-oriented".
- Laser / inkjet sheet-fed printers: in Windows Printer Properties select paper size 8.5*11", standard paper. Do not use any "Auto detect" or photo print settings.
- If checks print OK on one computer but do not align properly on another computer, compare printer settings, printer port selections and installed printer driver versions.
- Download and install the latest printer driver directly from the manufacturer's website. The driver that comes with your Windows installation may not be up to date.
- Make sure that at least one of your printers is marked as Windows Default Printer ... doesn't have to be the one you want to use with Quicken, but you need at least one marked Default Printer
- In some of the newer versions of Windows you may also need to do this:
Go into Windows Settings or Control Panel, Printers & Scanners.
Uncheck "Let Windows manage my default printer".

chickenman

i do not understand what you are saying.

Bob_L

Have you tried going to File>validate and repair>Reset quicken printer settings?