Sorry. We encountered an error. (It's not your fault.) thru Capital One Bank

dzaval
dzaval Quicken Windows Other Member ✭✭
edited September 13 in Download, Add/Update Accounts (Windows)

I have been using Quicken to connect to Capital One for many years now (>10). However, I have not been able to download any transactions since 8/2/24 through One Step Update. I can ONLY download manually from the bank. Then, I can add them to Quicken manually.

I called the bank and they said they have not had any other issues with connecting to Quicken (and this is a large bank). I am assuming the communication issue is on the Quicken side.

When will this be fixed?

Thank you.

Answers

  • j58
    j58 Quicken Windows Subscription Member ✭✭

    Same here.

  • Luka731
    Luka731 Quicken Windows Subscription Member ✭✭
    edited August 10

    [Removed - Off Topic]

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  • atxz06
    atxz06 Quicken Windows Subscription Member ✭✭
    edited August 11

    same here. I've disconnected the accounts from both quicken and C1 ends and try to set everything up from scratch and still doesn't work.

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello All,

    Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

    We have forwarded this issue to the proper channels so that this can be further investigated. In the meantime, we request that you please navigate to Help > Report a problem and submit a problem report with log files, a sanitized data file, and screenshots (if possible) attached in order to contribute to the investigation.

    While you will not receive a response through this submission, these reports will help our teams further investigate the issue. The more problem reports we receive, the better.

    We apologize for any inconvenience! Thank you.

    -Quicken Jasmine

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  • bauerej
    bauerej Quicken Windows Subscription Member ✭✭

    Same here. I get nearly a hundred transactions a month on Capital One so I really need this fixed.

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  • Pam S.
    Pam S. Quicken Windows Subscription Member

    I am noticing this problem, only on Capital One credit card account but not on banking accounts. I tried resetting the credit card account, which actually resets all of my Capital One accounts. After going through all the steps, I got a message that my credit card account couldn't be found which clearly shouldn't be the case as it is very much an active account. I haven't been able to get any of my August transactions for the credit card.

    I'm guessing this is related to the alert that was posted today about the inability to set up new Capital One credit card accounts in Quicken.

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello All,

    Please let me know once you have submitted logs.

    Thanks!

    -Quicken Jasmine

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  • bauerej
    bauerej Quicken Windows Subscription Member ✭✭

    As of this evening, I was able to re-connect Quicken to my Capital One credit card account and download recent transactions.

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This discussion has been closed.

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