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One Step Update not pulling new banking transactions the last two days

Jamieson22

Quicken Classic Deluxe Version R58.9

Build 27.1.58.9

Noticed yesterday morning that One Step Update ran for a really long time before finally finishing (10 minutes). Since then One Step seems to finish normally but I am not seeing any new transactions for any of my accounts (multiple Chase/Amex/Ally). There are numerous new transactions all posted to my accounts.

In the account list I noticed they are all Express Web Connect+ but thought they were all Direct Connect accounts previously, though this may just be me not remembering correctly. I attempted to reset Chase and it returned my accounts but showed that I was already sharing them so it did not add to Quicken.

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Online Banking

Windows

Accounts

One Step Update

Comments

Quicken Jasmine

Hello @Jamieson22,

If you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.

Navigate to Edit
Preferences...
Quicken ID & Cloud accounts
Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
Follow the prompts to Sign Out
Sign back in using your Quicken ID (email) and password

Let me know how it goes!