Cloud sync (Windows) broken again?

Timothy Kevin McPike

was working fine until latest Quicken for Windows update. And of course I’ll lose a lot of work done in Quicken mobile. [Removed - Violation of Community Guidelines]

Quicken Anja

Hello @Timothy Kevin McPike,

Please elaborate and tell us exactly what you are experiencing. Do you receive any specific error code(s) and/or message(s) that you can provide us with here? If so, are you receiving the error in the Mobile app or in the DeskTop program. And what if any troubleshooting steps have you attempted so far?

The more detail you can provide, the better we can assist.

Thank you!

Timothy Kevin McPike

it is the same problem that has occurred, fixed, reoccurred, fixed again for several years. I’m in the latest version of Quicken Win RS58.9. I start One Step update. Quicken hangs (freezes) as soon as sync to cloud (online services) starts. I am not storing my Quicken file in Dropbox. I have One Drive disabled. I have pending transactions off. I have super-validated the file but that didn’t fix the problem. And of course when I restore my last backup, I lose all the work I did in Quicken mobile.

Quicken Anja

Thank you for following up with additional details.

Have you tried uninstalling/reinstalling Quicken? Please refer to the following support articles for instructions on uninstalling here and reinstalling here.

However, after you have uninstalled and before you proceed with reinstalling, please open your Windows File Explorer and navigate to This PC > C: Drive > Program Files (x86) and delete the folder titled "Quicken" (doing so does not affect your data files). After you have deleted this folder, go ahead and try reinstalling.

Let us know how it goes!

Quicken Anja

Hello again,

We haven't heard back from you in a while. Do you still need assistance?

Thank you!

Quicken Anja

Hello again,

Due to the lack of response, I went ahead and closed this post.

If you still require assistance, please feel free to start a new post.

Thank you!