Quicken Crashes

pkbird

Over several weeks I have experienced Quicken crashing while attempting to update accounts. Running Windows 10. Have uninstalled and re-installed. Still have problem

UKR

If it isn't a problem with your Quicken software, there's a good chance that all these crashes messed up your Quicken data file. So, please do the following actions:

1. Even if you are on the latest software level already, download and install the latest Manual Patch file from https://www.quicken.com/support/update-and-patch-20182019-release-quicken-windows-subscription-product to ensure your Quicken software is up to date and correctly installed.
2. Reboot Windows, making sure that there are no pending Windows Update requiring installation.
3. Start Quicken. Do not run One Step Update.
4. Run BOTH Validate and Supervalidate to attempt to repair your Quicken data file.
5. If nothing helps, try to restore your Quicken data file from an Automatic or Manual backup taken just prior to the problems first occurring. https://www.quicken.com/support/how-backup-or-restore-your-quicken-data

Validate and Supervalidate instructions
First save a backup file prior to performing these steps
Validate: 
• Click File
• Select Validate and Repair File...
• Select Validate File
• If the data file contains investment accounts also select "Rebuild investing lots".
• If you suspect that a damaged Quotes Price History causes your problems, also select "Correct investing price history" functions "Delete" or "Repair and Rebuild".
• Click OK
• Review the Data Log. Anything interesting in there, worthwhile posting here?
• Close Quicken, leave it closed for about 30 secs
• Reopen Quicken and see if the issue persists.

Super Validate:
• Click File
• Press and hold both CTRL and Shift keys while you click Validate and Repair File...
• Select Supervalidate File
• Click OK
• Review the Data Log. Anything interesting in there, worthwhile posting here?
• Close Quicken, leave it closed for about 30 secs
• Reopen Quicken and see if the issue persists.

markus1957

FWIW, I have seen an increase in the frequency of silent crashes towards the end of the OSU process. Specifically, it seems to occur when the OSU progress window closes and rather than the OSU Summary window being displayed, the program crashes to the desktop. Interestingly, after running validate/super-validate upon reopening Quicken, no errors in the data file are found/repaired.

Red flags are present for all accounts where transactions are downloaded but dates/times for last download in the OSU Summary window are only updated for direct connect accounts. EWC/EWC+ accounts while showing red flags, do not have the data/time of the update represented by the red flags. I always run OSU again after reopening and it almost never crashes a second time.

Quicken Kristina

Hello All,

Thank you for taking the time to report this issue to the Community, although we apologize for any frustration or inconvenience experienced.

This issue has been reported to our Development and Product teams for further investigation and resolution. Though we do not currently have an ETA, you can bookmark this Community Alert to get updates when available and to know when the issue is resolved. If you do not see the bookmark icon at the upper right, please make sure you are logged into the Community.

If you would like to contribute to the investigation, please submit a problem report (Help>Report a Problem) with log files attached and with the following information:

1. Your Windows Operating System and Build
2. A screenshot of the crash error
3. A description of what you were doing when the crash happened
4. Any other information you think may be pertinent or useful to our teams
5. Please reference ticket # 10207431

Thank you!

(Ticket #10207431)