Issue opening my Quicken data file - continued

minglee64

Yes, I have been reading a similar issue on this community site and trying to follow all the recommendations and suggestions available from the Internet. But the best I can get to now is to use "Run as an administrator" (Ctr-Shift Click on the Quick icon) to open my data file. Then I got a warning pop-up:

I wonder if there is a better way to solve this problem?

In my troubleshooting process, I have tried the following:

1. Rebooted Windows 10 (with the latest upgrade or patch I could possibly get)
2. Moved my data file to "download" folder to avoid Dropbox or OneDrive auto-backup. It was under /Documents. Now I moved it to /Desktop/.
3. Ctr-Shift clicked the Quicken icon (hold the keys) to start Quicken and manually selected a file to open
4. Restored a backup copy
5. Turned off my antivirus (Kaspersky Total Security) and disabled any VPN or firewall
6. Reinstalled Quicken and applied the last patch to R58.9
7. My subscription was auto-renewed on 8/10
8. Contacted support and got a recommendation of reinstalling a previous that worked for me. Another option is to wait for a newer version that may address this issue. I chose not to spend more time on this and hoped that a newer version can solve this problem for me.

In fact, I did encounter this problem intermittently from the last few months. And I don't recall since which version it started to give me problem — a blank screen with a spinning cursor. Since I have spent quite some time addressing this issue myself without a complete success, I really hope Quicken team can address this issue asap. I am a more-than-25-year-long-timer customer of Quicken. And I think Quicken can do better than this. Thanks.

Quicken Kristina

Hello @minglee64,

To help troubleshoot this issue, please provide more information. Is Quicken showing you that message, then refusing to open, or is it showing you that error, then opening the program? Are you using Quicken in a user profile on your computer that has administrative privileges? Do you have the Quicken program installed directly on your local hard drive? You mentioned that this started happening intermittently over the last few months. Do you recall if anything changed around the same time (program update, unexpected program or computer shut down, etc.)?

Just in case this is a file specific issue, please try opening your Quicken program without a data file. To do this, please hold Ctrl+Shift on your Keyboard while you double click the icon for the Quicken program (please make sure it is for the program and not for a Quicken file). Please continue to hold Ctrl+Shift until Quicken comes up with a blank screen.

Please let me know how it goes!

minglee64

Hi Kristina, thanks for your reply. To answer your questions:

1. Quicken opened my file then displayed the "Run as Administrator" pop-up. I was able to close the pop-up and continue using my data file as usual. As indicated, I was able to do this only if I Ctrl-Shift clicked the Quicken icon from my Windows task bar or on my desktop (and acknowledged I allow Quicken to modify my files). Otherwise, when I just simply clicked Quicken to start, it's hanging there with a blank screen. I could tell it opened the Quicken program, then tried to open my data and hung.
2. I do not run Quicken with a special admin profile. Simply using my user as a standard usage of Windows 10. I forgot I have Windows 10 Pro. So my account is in deed an admin account. But this was never an issue before as I mentioned.
3. Yes, I do have Quicken program installed directly on my local hard drive. I faithfully upgrade to the latest Quicken version as it comes up. It's when I upgraded to certain version some time earlier this year (probably more than 2-3 months ago), did I start to experience this problem. At that time, I looked up internet and Quicken support and found that some similar issue was introduced. And since then, I have been trying different ways as I posted earlier.
4. I do think it is a file specific issue that I tried many times to restore my different old backup. And, yes, I was able to get to the point that I could be on the simple program blank screen, select a different data file to try out from the menu. But all attempts failed. As I stated, I was able to consistently open my Quicken data file with the "Run as Administer" mode and dismissing the pop-up.

I am hoping I can simply double click Quicken and run with it like before.

Thanks.

Quicken Kristina

Thank you for your reply,

What you describe is a known issue. The next step to troubleshoot the issue is as follows:

1. Uninstall / Reinstall Webview 2 Runtime
2. Link to download the latest WebView 2 runtime - https://go.microsoft.com/fwlink/p/?LinkId=2124703
3. IMPORTANT - After downloading from the link, open the folder that the file was downloaded into, right-click on the download, and RUN AS ADMINISTRATOR

If following that process does not correct the issue, then please contact Quicken Support for further assistance, since they have access to tools that we on the Community cannot access and they are able to escalate the issue as needed. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

Thank you! 

(Ticket #10527229)

minglee64

I downloaded and reinstalled WebView 2 runtime and still got the error. I contacted support earlier for this. But I may reach out again. Thanks.

minglee64

There were new versions and patches after R58.9 available. I tried to upgrade, but not only the issue still there, I could not use the Run as Administrator mode to open my Quicken data file anymore… I gave up. I have my other computers at home. So I switched to Windows 11 and the issue went away! For people who have a similar issue, this is my advice so you don't have to deal with this issue anymore.

Quicken Kristina

Thank you for the follow-up,

Thanks for coming back and sharing the solution that worked for you!

Which version of Windows were you using before switching to Windows 11? Did you upgrade your computer to Windows 11, or did you move your Quicken file to a different computer that has Windows 11 installed?

Thank you!